The IdeaMerchant

We're Here to Help

The Best Support in the SEO Industry

The WebPosition team is committed to customer satisfaction with free product support via email and telephone. Our Customer Experience representatives will respond to your inquiries within 24 hours during our normal business hours. We look forward to hearing from you!

Technical Support and Sales is open Monday through Friday 6am to 5pm PST.

Frequently Asked Questions

Please review the list of our most frequently asked questions (FAQ) to see if your question has already been answered.

Unlock Code: If you're reinstalling WebPosition and need us to send you the unlock code you received when you purchased WebPosition, click here.

For additional resources, visit the WebPosition Resource Center.

Sales Support Options

  • For fastest response, email us at
  • Phone support: 1.800.962.4855 (US/Can) or 503.553.2855 (outside US/Can)

Product Support Options

Affiliate Contact

The IdeaMerchant
1294 Balmoral St
Thunder Bay, ON P7B5Z5

Phone: 807 767-8008
Web site:

The IdeaMerchant is an Affiliate for WebPosition by WebTrends

WebPosition Headquarters

WebPosition by WebTrends
851 SW 6th Ave., Suite 700
Portland, OR 97204

Phone: 1.800.962.4855 (US/Can) or 503.553.2855
Fax: 503.265.4557